Customer Satisfaction

No garage door manufacturer does more to ensure customer satisfaction than Clopay Building Products.

Our innovative new products let homeowners reflect their homes’ style and character. Our unrelenting commitment to quality and customer service ensures that our garage doors perform as beautifully as they look.

We’ve invested in new production equipment to drive our industry leading on-time delivery rates and completed shipment rates to even higher levels. We’re introducing exciting new designs to transform the garage door into a style statement, and motivate homeowners to buy sooner. It all adds up to customer and consumer satisfaction.

The company began fiscal 2003 in much the same way it began last year, with the most profitable first quarter in its history. Net sales for the quarter were $302,154,000 compared to $301,902,000 for the first quarter of fiscal 2002. Income before income taxes increased to $21,081,000 from $20,294,000. Net income was $10,920,000 in the current quarter; the comparable amount in the first quarter of 2002 (before the cumulative effect of an accounting change) was $10,582,000. Basic earnings per share for the quarter was $.33 compared to $.32 last year and diluted earnings per share for the quarter was $.32 compared to $.31 last year. Last year’s net income and per share amounts are before a charge of $24,118,000 for the cumulative effect of a change in accounting principle to reflect the impairment of goodwill attributable to the company’s installation services segment.

The operational improvement for the quarter was primarily driven by the specialty plastic films and garage doors segments. Specialty plastic films continued its solid operating performance, impressively increasing sales and further improving profitability. Net sales of the garage doors segment were lower compared to last year primarily due to the divestiture in 2002 of Atlas, an unprofitable commercial operation. Garage doors’ profitability improved on the strength of manufacturing efficiencies and effective cost control, and was also positively impacted by the divestiture of the Atlas unit. The electronic information and communication systems segment, Telephonics, reported lower sales primarily due to certain programs nearing completion and delays in anticipated awards of new orders which are expected to pick up as the year progresses. Earnings in this segment declined compared to last year principally due to the sales decrease and increased research and development expenditures.

In January, Telephonics announced that it was selected by Boeing Integrated Defense Systems to provide the Audio Intercom System for Boeing’s new 767 Tanker Transport Aircraft. The multi-year program will include systems for Boeing’s U.S. and International aircraft customers and is valued in excess of $5 million. In addition, substantial numbers of additional systems are anticipated for future sales worldwide.

The company’s operational performance in the first quarter of fiscal 2003 continued to generate substantial cash flow. Cash generated from operations was a healthy $10,000,000 which was used for capital expenditures and to acquire shares of the company’s common stock.

We look forward to reporting continued success throughout fiscal 2003.

Harvey R. Blau
Chairman of the Board

Robert Balemian
President

Clopay residential garage doors are used by more builders and homeowners than any other garage door in the nation.

Clopay’s installation services set new marks in customer satisfaction through its design centers, which assist homeowners in their selection of products and designs.

 



Company Profile

Clopay garage doors enhance the style and beauty of virtually any home.

Clopay Building Products
Griffon’s garage door operation, Clopay Building Products Company, is one of the largest manufacturers and marketers of residential garage doors in the U.S. as well as a major supplier of industrial and commercial doors for the new construction, and repair and remodel markets.
Website: www.clopaydoor.com

We install and service specialty building products and systems, primarily garage doors, openers, fireplaces, cabinets and flooring, for new construction markets through a substantial network of Clopay Service Company operations located throughout the country.
Website: www.clopayserviceco.com

Specialty Plastic Films
The company is an international leader in the development and production of embossed and laminated specialty plastic films used in a variety of hygienic, health-care and industrial markets worldwide.
Website: www.clopayplastics.com

Electronic Information and Communication Systems
Griffon’s electronic information and communication systems business, Telephonics, develops and manufactures, generally to customer specification, a variety of electronic systems used in government and commercial markets worldwide.
Website: www.telephonics.com

In addition, Telephonics’ subsidiary, TLSI, is a full service supplier of custom, mixed signal, integrated circuits, primarily for the security and communications markets.
Website: www.tlsi.com